Frequently Asked Questions
While we can not predict all your inquiries, here are a few commonly asked questions we have been asked regarding services.
Q: How do I schedule an appointment for immediate delivery?
A: We schedule 24 hr next day delivery on individual menu items in the Charlotte metro area. Allen & Denise's Child Catering and Delivery Service may deliver 40 miles from our Kannapolis kitchen location. If you wish to schedule an advanced delivery there is a calendar on your cart to choose the desired date and time. Once selected proceed to checkout to confirm payment. You will then get notification of your order and confirmation. There is a $50 minimum on delivery orders within our 40 mile delivery location and a standard $5.99 delivery fee.
Q: Do you offer pickup services?
A: Yes, we offer scheduled pickups at David Cox Post Office 3515 David Cox Rd, Charlotte, NC 28269. There is an option for local addresses to choose either option in your cart to ship or pickup.
Q: How do I schedule an advance appointment for catering events, meal plans, and onsite/virtual cooking classes?
A: Download the Allen & Denise's Child Catering Questionnaire. You may email the completed questionnaire to firstname.lastname@example.org. A member of our team will be in touch with you regarding your selections.
Q: How long are onsite cooking classes?
A: We charge a $55/hr charge to come out and instruct our clients. If you want to relax while we cook in your kitchen there is a $65/hr charge applied. The full experience at $75/hr includes a prepared meal, dinner setup, and designed aprons as a keepsake. All options will add food cost depending on the meal and size that will be included on the final sent invoice. We ask that all reservations for onsite cooking classes be made 5 business days in advance from the requested date of the class.
Q: Do you provide meal recipes if I wish to cook for myself?
A: Yes, we do provide meal plans and recipes. A $50 30-minute consultation will provide you with a week of meals (14 meals, 2 meals per day) based on your preferences. You will start with downloading the Allen & Denise's Child Catering Questionnaire and emailing it to email@example.com. Select the option for meal consultation on the form.
Q:What if I want a meal catered that is not on your menu?
A: Contact us directly at firstname.lastname@example.org about catering need specific to diet or restrictions. We customize and create a variety of options that will fit any request.
Q: Are your meals vegan or vegetarian?
A: Both, we have some meal options that are vegan based like or Cashew-Cake minis while others are vegetarian like our Breakfast Veggie Hash. Some of our menu items use egg and cheese. Also, recipes have often include allergens like nuts (cashews, almonds, peanuts). We advise to carefully read the ingredients in our catalog before purchase.
Q: Do you have meal plans?
A: Yes, we offer meal plans of any of our catalog items in addition to protein or vegetable based entrees. Select Meal Plans (2 meals per week/8 meals per month, or 5 meals per week/20 meals per month), choose a date and time (minimum 5 business days after the current date), and confirm to cart for payment. One of our team members will be in contact with you further to discuss meal ingredients that will complete your meal package.
Q: Can I have items shipped if I am not within the local area?
A: Yes, we do ship via UPS Next Day Air. We provide a discounted rate on shipping cost, and all charges are paid by the customer to begin order fulfillment. We strive to maintain optimal freshness when packaging perishable items. All items are vacuum sealed and shipped in thermo insulated packaging.
Q: What if my question isn't answered?
A: Contact us at email@example.com for further inquiries and we will contact you back at our earliest convenience.